Shipping policy

Last updated August 7, 2026

Order processing

Integration Health Solutions processes orders Monday through Friday, excluding major U.S. holidays. In-stock orders placed before 2:00 p.m. Eastern Time generally ship the same business day; orders placed later generally ship the next business day. Processing and delivery times are estimates, not guarantees.

Shipping within the United States

Standard U.S. shipping is free. Available expedited services and their prices are shown at checkout. Carrier transit time begins after the carrier accepts the package.

International destinations

We currently ship to the following 37 international markets:

  • European Union: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, the Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, and Sweden.
  • Other markets: Australia, Canada, Hong Kong SAR, Israel, Japan, Mexico, New Zealand, Singapore, South Korea, and the United Kingdom.

We do not currently accept or ship orders to countries outside the destinations listed above.

Available countries and services can change because of carrier availability, product restrictions, or local law. The country and delivery options shown at checkout are the current options for an order.

International delivery options

  • DHL eCommerce Parcel Direct: estimated carrier transit time of 3–10 business days.
  • DHL Express Worldwide: estimated carrier transit time of 1–3 business days.

These estimates begin after DHL accepts the shipment. Order processing, weekends, holidays, customs review, security checks, remote-area delivery, and events outside the carrier's control can add time.

Duties, import taxes, and customs

Estimated duties and import taxes are calculated and collected at checkout where applicable. International orders are prepared using Delivered Duty Paid (DDP) service so the amounts collected at checkout can be remitted through the carrier. Customs authorities make the final decision about product classification, value, admissibility, and any assessment. If a carrier requests an unexpected payment, please contact us before paying when possible.

Checkout availability does not guarantee that every product will be admitted by the destination country. If we determine before shipment that an item cannot be exported or imported lawfully, we will cancel that item and refund the related amount.

Accurate delivery information

Please provide a complete street address, postal code, email address, and telephone number. DHL cannot deliver to every post-office box. Contact us immediately if an address is incorrect; an address cannot always be changed after fulfillment begins.

Customs delays, refused deliveries, and undeliverable parcels

The recipient must respond promptly to reasonable carrier or customs requests. If a parcel is refused or becomes undeliverable because the address or contact information is incorrect, the recipient does not respond, or local import requirements are not met, original shipping charges and nonrecoverable carrier, return, duty, tax, or disposal fees may be deducted from any refund, to the extent permitted by law.

For DHL eCommerce Parcel Direct, undeliverable Canadian parcels are generally returned to the sender and fees may apply. In other international destinations, an undeliverable parcel may be abandoned rather than returned. Any refund is determined after the carrier's final disposition and recovery of the parcel. This does not limit rights that cannot be excluded by law.

Lost, damaged, incorrect, or missing shipments

If tracking stops updating for an unusual period or an order arrives damaged, incorrect, or incomplete, email support@integrationhealthsolutions.com promptly with the order number and photos when applicable. Please keep the product and all packaging until we provide instructions.

Cancellations and returns

Shipping and delivery rules are separate from cancellation and return rights. Please review our Return and Refund Policy, including the special statutory cancellation provisions for eligible European Union and United Kingdom consumers.

Contact

Email: support@integrationhealthsolutions.com

Integration Health Solutions
6361 Ocean Hwy E, Ste 6
Winnabow, NC 28479
United States