Last updated August 7, 2026
This policy applies to purchases made directly from Integration Health Solutions. Nothing in this policy limits a consumer right that cannot be excluded under applicable law.
For U.S. orders and orders not covered by a mandatory statutory cancellation right, dietary supplements, coffee, and other consumable health products are final sale for health and safety reasons. Please review the product details, ingredients, allergen information, quantity, and disclosed expiration or best-by information before ordering.
This final-sale rule does not apply when an item arrives damaged, defective, incorrect, or missing, or when applicable law requires a cancellation, return, replacement, price reduction, or refund.
If your order arrives damaged, defective, incorrect, or incomplete, contact us promptly at support@integrationhealthsolutions.com with your order number and photos when applicable. We will review the issue and, when appropriate, arrange a replacement, price adjustment, or refund. Please keep the item and all packaging and do not mail anything back until we provide instructions.
Unless a different mandatory legal right applies, eligible non-consumable items may be returned within 30 days of purchase. The item must be unused, unopened, in the condition received, and in its original packaging. A receipt or other proof of purchase is required.
Gift cards, downloadable products, intimate or sanitary goods, hazardous materials, flammable liquids or gases, health and personal-care items, and sale or clearance items are otherwise final sale unless they arrive damaged, defective, or incorrect. Mandatory consumer rights still apply.
If you are a consumer in a European Union member country or the United Kingdom and the statutory distance-selling right applies to your purchase, you may cancel an eligible online order without giving a reason. You may exercise this right at any time after ordering and through 14 days after you, or a person you designate, receives the last item in the order.
After notifying us, return the eligible goods without undue delay and no later than 14 days after the cancellation notice. You are responsible for the direct cost of return shipping unless the item is damaged, defective, incorrect, or we agree otherwise. We recommend using tracked shipping and retaining proof of dispatch.
The statutory cancellation right does not apply where a legal exception applies, including sealed goods that are not suitable for return for health protection or hygiene reasons after the product seal has been broken, and goods liable to deteriorate or expire rapidly. Opening the outer shipping carton alone does not waive the right, but breaking a product's safety or hygiene seal may. These exceptions are applied only to the extent permitted by law.
You may inspect an eligible item only as reasonably necessary to establish its nature, characteristics, and functioning. We may deduct an amount for diminished value caused by handling beyond what would reasonably be permitted in a physical store, as allowed by law.
Email support@integrationhealthsolutions.com with a clear statement that you are cancelling the contract. Include your name, order number, the goods concerned, the order date, the delivery date, and your address. You may use the optional model form below, but it is not required. We will provide return instructions and the correct return address. Sending the goods back without a clear cancellation notice might not be enough to exercise the right.
You can also submit an eligible return or cancellation request through our customer account portal. Sign in with the email address used for the order. We will confirm the request by email and review it under this policy.
To: Integration Health Solutions, 6361 Ocean Hwy E, Ste 6, Winnabow, NC 28479, United States; support@integrationhealthsolutions.com
I hereby give notice that I cancel my contract for the sale of the following goods: [describe goods]. Ordered on: [date]. Received on: [date]. Order number: [number]. Consumer name: [name]. Consumer address: [address]. Signature: [only if submitted on paper]. Date: [date].
For a valid statutory cancellation, we will refund the amounts required by applicable law, including the charge for our least expensive standard outbound delivery method when required. Any extra amount paid for an expedited delivery upgrade is not refundable beyond the cost of that standard method.
We will make the refund to the original payment method no later than 14 days after receiving the cancellation notice. We may withhold the refund until we receive the goods or you provide evidence that they were sent back, whichever occurs first. Your bank or card issuer may need additional processing time.
For returns outside the EU and UK statutory cancellation process, customers are responsible for return shipping unless the return results from our error or the item arrived damaged or defective. Original shipping charges are otherwise non-refundable. Approved refunds are issued to the original payment method after the returned item is received and inspected. Bank and card processing times may vary.
Email: support@integrationhealthsolutions.com
Integration Health Solutions
6361 Ocean Hwy E, Ste 6
Winnabow, NC 28479
United States